We currently ship within the USA only. For questions, contact us at 1-(501)-309-8670 or [email protected].
Free Shipping
- Most orders include free shipping, except for SaunaLife products, which may have additional shipping charges.
- Shipping policies may vary based on our manufacturer arrangements. If you’re unsure about shipping charges for your order, please contact us.
Order Processing and Shipping
- Handling Time: Orders are processed within 0-1 business days (Monday – Friday).
- Shipping Time: In-stock items are typically delivered within 5-6 business days.
- Shipping Carriers: We use UPS Ground, and FedEx Ground for deliveries.
Order Confirmation and Tracking
- After placing an order, you will receive a confirmation email.
- Once your order ships, you will receive tracking information via email.
- If you don’t receive tracking details within six business days, please contact us at support@saunamarly.shop.
Inspecting Your Delivery
- Check your items upon delivery for any visible damage. If damage is present, note it on the delivery receipt.
- Report any missing or damaged items within 48 hours to ensure prompt resolution.
Lost or Damaged Shipments
- In the rare case of lost or damaged items, contact us immediately at [email protected] so we can assist you.
Order Refusal Policy
- Orders refused for reasons other than damage or shipping errors may incur a 20% restocking fee plus any applicable shipping costs.
Contact Information
- Phone: (501)-309-8670
- Email: [email protected]